- Toll-free, Canada-wide
Website down, hacked or email broken? Get help now
Call 833-400-3415 first. Then send the details, so the right person has them.
What counts as urgent.
- Your website is down or shows an error
- Your site was hacked, shows spam or sends visitors somewhere else
- Google or your browser shows a warning on your site
- Email is not sending or not arriving
- Your domain or hosting expired
- You are locked out of an important account
While you wait, do this.
Safe steps that help, whoever fixes it.
- 1
Do not delete anything. It helps us see what happened.
- 2
Take screenshots and note when you first noticed.
- 3
If you think you were hacked, change your email password from a different device and turn on two-step verification.
- 4
Check your inbox for a failed renewal or billing notice from your domain or hosting company.
Do not pay anyone who contacts you out of the blue offering to fix it.
Send the details.
What broke, when it started, and who set it up.
- What broke
- When it started
- Who set up your site, domain and email
Logins help, but do not send passwords in the form.
After the fix.
After it is fixed
We tell you what happened in plain words and what would stop it happening again. If you want, we can look after it from then on.
Not a client yet? That's fine.
Call anyway. If it is not something we fix, we will tell you who to call.
Questions? Ask us.
Common questions
Do you help if you did not build my site?
Yes. Tell us what your site is built on and who hosts it.
Should I send my passwords?
No, not in the form. We will set up safe access with you on the phone.
What if I do not know who set up my domain or email?
Tell us what you do know. We will help you find out and get access back through the proper owner steps.
Call first. Then send the details.
Toll-free, Canada-wide. Not a client yet? Call anyway.